Hat Hire Terms and Conditions

TERMS AND CONDITIONS

PLEASE NOTE: Our Hat Hire service is only available to customers on the island of Ireland.

Please read through these terms and conditions carefully as it sets out the terms under which our Hat Hire Studio (the ‘Studio”) offers you the use of its hats. By hiring a hat from the Studio, you agree that you have read and accept these terms and conditions and they shall apply to your use.

  1. The hat(s) remain the property of the Studio at all times.

  2. The full hat hire fee of the hat is payable on reservation.

  3. In the event that the booked headpiece has not been returned from a previous hire or has been returned in a damaged condition immediately prior to the booked date, the customer will be given the option of choosing an alternative replacement headpiece but obviously this will not be identical to the original booked headpiece (as we do not hold an identical headpiece for any headpiece in our collection), or the Hire Fee (together with delivery charges and deposit, if relevant) paid will be refunded. The Studio is not liable for any loss or damage caused as a result of a hat or headpiece not being available due to circumstances outside of its control.

  4. Cancellation Policy: Once a headpiece has been booked, a refund will not be given for the hire fee if the booking is cancelled. However, provided that at least 7 days notice is given before the event date, a credit for the hire fee paid, will be given for a cancellation which can be used towards another hire by that customer within the following 12 months. This credit is not transferable.

  5. Once a headpiece has been collected for hire or delivered, it is considered a hire, even if it not worn or your event is cancelled and there will be no refund.

  6. The HIRE DURATION is usually for THREE days, and the headpiece should be returned (or posted/couriered) back on the next working day after the event date. If the headpiece is not returned within this period, there will be an extra charge for an extra hire (calculated on the basis of one Hat Hire Fee for each extra hire duration of three days for which the headpiece has remained unreturned), and the Refundable Security Deposit (see below) will be forfeited and taken into account in the calculation of the amount due. Arrangements can be made in advance for a longer hire duration by agreement.

  7. REFUNDABLE SECURITY DEPOSIT will be payable on booking your headpiece (if being couriered to you) or on collection of your headpiece (if being collected in person from the studio). The deposit is normally €50. This can be paid by debit/credit card or the Revolut App but PLEASE NOTE that when it ispaid by debit/credit card, the Banks can take up to 10 days to process the refund and there is a service charge of €2 deducted from the refund. Alternatively, payment can be made through the Revolut App (there is no service charge and the security deposit refund is immediate). This Security Deposit will be refunded on the safe return of the headpiece (and hat box), provided it is returned in the same condition to that in which it was hired.
  8. Where a headpiece has been booked for collection in person:- The collection of hired headpieces from the Studio usually takes place on Thursdays & Fridays each week by appointment only. Obviously, this is flexible if the headpiece is required for a day earlier in the week. Customers are asked to contact the Studio on the Monday of the week of the event to arrange a suitable collection time.

  9. Where a headpiece has been booked for delivery by courier:- Collection of headpieces being delivered by DHL is usually scheduled for Monday/Tuesday where the booking is for the weekend. No guarantee is given as to the delivery time because delivery is outside of our control once the hat-box is collected by DHL from our Studio but normally delivery is 1-2 days and you will receive a Tracking Number. The Studio will not be liable for any delay or failure to deliver due to circumstances which are outside of its control or for any damage or injury caused by the misuse of the hat or caused to the hat during delivery or transit.

  10. In cases where the headpiece is not returned or there is damage to the headpiece (including grease, make-up, tears, rain damage, or damage to or loss of embellishment) or if it is not returned within the hire duration, the Refundable Security Deposit will not be refunded and will be forfeited. While Irish weather is always unpredictable, care should be taken not to expose a hat/headpiece to the rain and it should be kept under an umbrella at all times as all hats/headpieces are very vulnerable if subjected to rain. Care should be taken if the headpiece is on elastic, as they rarely break but if your hair is long, pop it up in a bun when putting on the headpiece to prevent stretching it too much, causing it to snap. If a headpiece is damaged beyond repair,  or is not returned, the customer will obliged to pay the cost of replacement and the security deposit will be taken into account in calculating the balance payable. Under no circumstance should the customer attempt to clean any hats themselves.

  11. All hat boxes must be returned and in the same condition as when collected. Please do not attach tape etc to the box. When returning a hat by Courier, the hat box must be wrapped in protective packaging prior to attaching the shipping label. Please do not put tape directly on the hat box. Part of the Refundable Security Deposit (€10) will be forfeited if the Hat Box has been damaged due to not being wrapped properly prior to shipping. 

  12. When returning by courier, headpieces must be collected on the next working day.
  13. If returning the headpiece in person, please contact the Studio to arrange an appointment to do so. Headpieces should be returned on the next working day unless otherwise agreed.

  14. While many of the headpieces in the hire collection are unique, the Studio also offers a Bespoke Service and a Ready-to-Wear collection for sale, so obviously it cannot be guaranteed that there will be no headpiece of similar shape/style at the event you attend.

  15. The Studio may modify the price, content or nature of the hat hire service at any time. We may provide notice of any such changes by email, text message or by publishing them on this website. The Studio may discontinue the Hat Hire Service at any time in which circumstance, the hat hire fee paid will be refunded.