How to use our Hat Hire Courier Service

Thank you for booking your hat hire with us!


We will arrange for DHL to collect your hired headpiece from the Studio a few days before the event date and you will receive the tracking information from the Studio. Delivery is usually the next day or within 2 days. Obviously we cannot guarantee the delivery time because delivery is outside of our control once the hat-box is collected by DHL but we always try to ensure that we leave a day or two extra - we have rarely experienced delays as DHL are the most reliable in our experience. In an effort to be as sustainable as possible, we try to re-use packaging materials, where possible.


When you receive the hat box, you will also receive the new label for the return of the headpiece to the Studio, and you will receive a text/email from us, attaching the link to click on, to take you to the DHL portal to arrange the return collection once you receive the new return shipping label from us. All of these details to enable the return are also enclosed with the hat. You should arrange the collection for the next working day after your event (unless a longer time has been agreed in advance). It is advisable to log on to the DHL portal in advance as sometimes you will have missed the collection time in your area if you leave it to the morning of your intended collection.


Hat Hire Terms & Conditions:

Please read through these terms and conditions carefully as it sets out the terms under which our Hat Hire Studio (the ‘Studio”) offers you the use of its headpieces. By hiring a headpiece from the Studio, you agree that you have read and accept these terms and conditions and they shall apply to your use.

  1. The headpiece remains the property of the Studio at all times.
  2. In the event that the booked headpiece has not been returned from a previous hire or has been returned in a damaged condition immediately prior to the booked date, the customer will be given the option of choosing an alternative replacement headpiece but obviously this will not be identical to the original booked headpiece (as we do not hold an identical headpiece for any headpiece in our collection), or the Hire Fee (together with delivery charges and deposit, if relevant) paid will be refunded. The Studio is not liable for any loss or damage caused as a result of a hat or headpiece not being available due to circumstances outside of its control.
  3. Cancellation Policy: Once a headpiece has been booked, a refund will not be given for the hire fee if the booking is cancelled. However, provided that at least 7 days notice is given before the event date, a credit for the hire fee paid, will be given for a cancellation which can be used towards another hire by that customer within the following 12 months. This credit is not transferable.
  4. Once a headpiece has been sent, it is considered a hire, even if it not worn or your event is cancelled and there will be no refund.
  5. The HIRE DURATION is usually for THREE days, and the headpiece should be returned (or posted/couriered) back on the next working day after the event date. If the headpiece is not returned within this period, there will be an extra charge for an extra hire (calculated on the basis of one Hat Hire Fee for each extra hire duration of three days for which the headpiece has remained unreturned), and the Refundable Security Deposit (see below) will be forfeited and taken into account in the calculation of the amount due. Arrangements can be made in advance for a longer hire duration by agreement.
  6. The Studio will not be liable for any delay or failure to deliver due to circumstances which are outside of its control or for any damage or injury caused by the misuse of the hat or caused to the hat during delivery or transit.
  7. The REFUNDABLE SECURITY DEPOSIT will be refunded on the safe return of the headpiece (and hat box), provided it is returned within the Hire Duration and in the same condition to that in which it was hired.
  8. In cases where the headpiece is not returned or there is damage to the headpiece (including grease, make-up, rips, rain damage, or damage to or loss of embellishment) or if it is not returned within the hire duration, the Refundable Security Deposit will not be refunded and will be forfeited. While Irish weather is always unpredictable, care should be taken not to expose a hat/headpiece to the rain and it should be kept under an umbrella at all times as all hats/headpieces are very vulnerable if subjected to rain. Care should be taken if the headpiece is on elastic, as they rarely break but if your hair is long, pop it up in a bun when putting on the headpiece to prevent stretching it too much, causing it to snap. If a headpiece is damaged beyond repair,  or is not returned, the customer will obliged to pay the cost of replacement and the security deposit will be taken into account in calculating the balance payable. Under no circumstance should the customer attempt to clean any hats themselves.
  9. All hat boxes must be returned and in the same condition as when collected. Please do not attach tape etc to the hat box. The hat box must be wrapped in a protective outer box prior to attaching the new shipping label. Please discard the old shipping label addressed to you and you can re-use the outer box (ie. That the hat box was shipped to you in) or, if damaged in transit, please use a new box. Part of the Refundable Security Deposit will be forfeited if the Hat Box has been damaged due to not being wrapped properly prior to shipping.
  10. The Studio may modify the price, content or nature of the hat hire service at any time. We may provide notice of any such changes by email, text message or by publishing them on this website. The Studio may discontinue the Hat Hire Service at any time in which circumstance, the hat hire fee paid will be refunded.