Shipping & Delivery

PACKAGING

All of our full price hats are presented in a beautiful Alison Roe Millinery Hat Box (and then wrapped in protective wrapping if being shipped).

COLLECTION FROM THE STUDIO

Purchases can be collected from the studio by appointment - just select this option at checkout and contact the studio on 086-2320601 to arrange an appointment. 

DELIVERY WITHIN IRELAND

  • Ordinary post with An Post - our Feather Hat Pins and smaller accessories can be shipped with An Post at a cost of approximately €3 to €5 but please note that there is no tracking facility with this option. Alternatively, postage with a tracking option can be selected with An Post at a cost of €9.
  • Shipping by DHL is approximately €10 (the exact cost will be calculated by DHL depending on size and your address).
  • With hat-hire, you will also have the option of purchasing your return shipping with DHL at the time of booking your hat-hire, in which case you will receive the pre-printed shipping label and instructions to arrange collection. Hat Hire delivery including the return is normally €22.
  • Delivery time with DHL is 1-3 working days.

When your order is sent via DHL, you will receive an email with a tracking number, so you can track your order’s progress online using the DHL website. We cannot accept liability for any delays outside our control.

DELIVERY OVERSEAS

We can ship to anywhere in the world but please note that the prices shown at checkout do not include any import duties or taxes. Therefore we would advise non-EU customers to check what taxes & duties may apply to their purchase before checking out. See below.

When you have finished selecting your items and go to the checkout page, the courier shipping rate will be calculated for you by DHL when you have entered your shipping address. For all overseas orders, we work with DHL. When your order is sent, you will receive an email with a tracking number, so you can track your order’s progress online using the DHL website . We cannot accept liability for any delays outside our control.

Delivery prices vary, depending on the size and weight of the package.

Please contact us if you would like us to calculate the best available rate for shipping to your address by postage or courier.

 Guidelines are detailed below:

Courier UK

  • Standard Courier Delivery from €20
  • Delivery time: Please note that delays are currently being experienced by UK customers following Brexit. 
  • Please note that all taxes and import duties shall be a matter for the purchaser who will be liable for same. Therefore we would advise non-EU customers to check what taxes & duties may apply to their purchase before checking out.

 Courier Europe

  • Standard Courier Delivery: from €20
  • Delivery time: 3-8 working days

 Courier Rest of the World

  • Standard Courier Delivery: from €30
  • Delivery time: 7-14 working days
  • Please note that all taxes and import duties shall be a matter for the purchaser who will be liable for same. Therefore we would advise non-EU customers to check what taxes & duties may apply to their purchase before checking out.

PLEASE NOTE:

We may be able to post smaller items through the postal service rather than courier which may be a cheaper option so please contact us and we can estimate this for you.

We do not offer our Hat Hire Service overseas.

All taxes and customs duties are the responsibility of the purchaser and Alison Roe Millinery shall not be liable for same. Alison Roe Millinery is a business located in Ireland for tax purposes and items purchased from our website are sold on the basis of Delivered At Place (DAP) otherwise known as Delivered Duty Unpaid (DDU).

If you have any more questions, please don’t hesitate to contact us by telephone on +353 86 2320601 or email info@alisonroe.ie